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Power Up

Our Power Up advice hubs are helping customers to save money and keep warm

We believe everyone should enjoy a warm and happy home, so we’re doing more to support our customers and fight fuel poverty. 

Our Power Up programme helps us to identify, contact and support vulnerable customers. We use data to identify at-risk customers who may be vulnerable during a power cut. Then, when we speak to them, we offer them the chance to sign-up for one of our Power Up projects to support them to save money and keep warm. 

Since 2013 we’ve helped thousands of vulnerable customers to save millions of pounds on their energy bills. We’re the first energy company in the UK to offer such a support package as part of our Social Obligations programme.

Power Up Projects

If they give us permission, we connect vulnerable customers with advice and support from an expert, external partner who can help them.

  • West Midlands customers are connected with Coventry Citizens’ Advice 

  • Independent experts Auriga support customers in the East Midlands. 

  • South Wales customers are connected with Energy Saving Trust 

  • The Centre for Sustainable Energy is helping our customers in the South West
     

We’ve also developed two targeted projects to provide more help for those who need it.

Air Liquide supplies oxygen canisters to patients. In addition, they now promote our Priority Services Register to vulnerable people who may need some extra help. Air Liquide staff can also refer customers to Nottingham Energy Partnership, a Power Up Health Partner that can offer energy efficiency support and advice.

In 2019, we launched Power Up Smart, a partnership project with Citizens’ Advice Derbyshire Dales to support customers with their smart meters. Together, we’re helping people to use innovative technology to save money and stay warm for less.

Making a difference

We monitor every Power Up referral and ensure that every customer who contacts a provider benefits from it. As part of the programme, we ensure all customer data is protected and safe. 

Together with our partners, we’re changing lives every day.

You can learn more about our Power Up programme by contacting Tracey Cullen, our Social Obligations Officer, on 01332 827644 or at tcullen@westernpower.co.uk. 

To find out more, please contact Tracy Cullen, Social Obligations Officer - 01332 827644 or tcullen@westernpower.co.uk.