Power cut advice
When the power you need isn’t there, we’re here to help.
Here, you’ll find leaflets and videos with information on what to do and who to speak to if you experience a power cut.
We describe some simple things you can and steps you can take to keep yourself safe until the problem is fixed, including having access to some household essentials.
Rest assured, we’re doing everything we can to restore your power as soon as possible.
We're here to help...
Be prepared for a power cut
Staying safe and well during a power cut
Who to speak to during a power cut
Do you need extra help?
Our Priority Services Register provides extra help for customers who need it. If you're elderly, very ill or disabled, or rely on power for medical equipment, you'll get additional support during a power cut.
You can learn more about our Priority Services, including how to join the Priority Services Register here. Or, for more information, you can call us or email us using the details below: