In order to provide complete functionality this website needs your consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the website including,but not limited to log in, order services, see personalised content or switch between languages. It is recommended that you allow cookies. More information

Contact us

For power supply issues you can contact us 24 hours a day, 7 days a week, 365 days a year on:

0800 6783 105 or call 105

For general enquiries Monday-Friday, 8am-5pm please contact us on:

0800 096 3080

Power cuts

We aim to keep you fully informed of progress during any power cut and also offer a range of advice when one occurs. Please call us if you think you are affected.

Find out more

Emergency information 24/7

0800 6783 105 or call 105









We have a page dedicated to the process of how to resolve a complaint.

Find out more

Other contacts

You can also explore our Other Contacts during regular working hours of 9-5 Monday to Friday regarding:

Priority Services
New Connections
Our network location plans
Career Opportunities
Customer Service Code of Practice
Press Office
Work Near Overhead lines - Shrouding Request


As an organisation, we're always interested in hearing your views on how we're performing, and are open to receiving any suggestions on how we can improve our services.

Find out more