Social Media success

Our Twitter account @wpduk has reached 10,000 followers. The social media channel, which was launched in May 2013, has gone from strength to strength, and moved to a 24/7 operation in June 2014.

A round up of our successful Twitter interactions.

The service provides regular updates about power cuts across the region and answers customer queries. It also delivers business news updates and provides advice on a range of issues including power cuts and safety.

“Social and digital media has become a key part of our service delivery and is now a popular method of communicating and engaging with our customers and key stakeholders,” said Michael Clarke, our Corporate Communications Officer.

“We have a dedicated, eight-strong social media team, fully committed to keeping followers up to date and responding quickly to questions. Our recent milestone on Twitter is evidence that customers find it beneficial,” Michael added.

We are continuing to enhance our existing communication processes and to develop facilities online. We have a Facebook account, YouTube channel and we offer a live web chat service, while our online power cut map has already received over 500,000 hits this year. A new Power Cut Reporter app is also set to go live soon.